Channel Partners Returns Policy
All returns must be via a formal RA request. RA requests must be submitted in writing to Channel Partners by email, fax or by filling out the online form.
Fax: 03 8732 0304
If your RA request is accepted, you will receive an RA number which must be clearly written on a removable label on the outside of the shipping carton. Please do not write directly on the carton.
Returns should be sent to: Progress Shipping Pty Ltd Level 3 71 Palmerston Cres South Melbourne Vic 3205 Australia
Receiving times are between 9.00am and 4.00pm EST Monday to Friday (excluding public holidays)
Rules governing return Return or Exchange of Goods Channel Partners will gladly refund or credit goods returned within a reasonable time (generally 7 days) provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by Channel Partners, a restocking fee of up to 20% may apply.
Please note that where the plastic seal of a software package is broken the return or exchange can not be accepted due to copyright and licensing restrictions unless faulty nor defective. In this case we will help the Customer obtain a working copy. Return or exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on Channel Partners (unless faulty).
Please confirm with Channel Partners prior to purchasing as to whether a computer hardware or peripheral item is returnable, exchangeable or firm sale.
Right of refusal for the return or exchange of products is at the discretion of Channel Partners, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 20% may apply to returned goods. No Return Basis Product
The term no return basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under:
- a Channel Partners Extended Warranty, manufacturer’s warranty or other contract or statute, or
- statutory warranty (e.g. if the product is faulty, does not match a description or sample, is unfit for purpose or unmerchantable), the product will not be accepted for return.
Examples of products sold on a no return basis include:
- Ex-demo products
- Ex-rental products
- Clearance products
- Licensed software
- Products with a "Price Markdown" label
- Products with a "No Return basis" label
- Products specially ordered for a customer
- Product listed on the packing slip or invoice as "No Return"
- Auction items
Examples of no return basis products which we would accept for a return are:
- Dead on arrival or damaged in transit product.
- Product of unmerchantable quality.
- Product that fails to perform to the manufacturer’s specifications.
- Product that fails to perform as advertised.
All products sold by Channel Partners are covered by the manufacturers' warranty that accompanies the product. Channel Partners makes no additional or independent warranty. Channel Partners does not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective products.
Please Note: Due to restrictions placed upon us by the manufacturers, hardware that is defective on arrival can generally be exchanged if we are notified within 7 days of invoice. Otherwise, the manufacturer's warranty process must be followed.
Processing Credits / Refunds
We will normally issue a credit note within 7 working days of us receiving the goods returned in accordance with this policy, with the exception of goods that are not obviously faulty and may require testing. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.
Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, the product may need to be tested by the manufacturer. In such cases, the testing process may result in delays of up to 28 days before we can determine whether a credit note will be issued.
We will only issue refunds on request. For your security, all refunds will be made either by cheque, or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.
In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant warranties, other contracts and statutes. If we choose to have a product replaced or repaired, we will do this at our cost and return the product (or its replacement) to you promptly.